Message-Id: 201804061140 Time: since 06.04.2018, 11:00 am Affected: all GWDG users Impact: delivery of a phishing e-mail

A phishing e-mail is currently circulating again. More information …

Particularly within the last weeks so called phishing e-mails were repeatedly sent to many of our users. Such e-mails are sent by attackers which try to mislead recipients by warnings, threats or rewards to follow links included in the actual e-mail text and to log in with GWDG user name and password on target web-pages right after that.

These target web-pages may even contain logos of GWDG, University of Göttingen or Max Planck Society, but are always fakes. Creators of these fake web-pages only want to collect user credentials, to get access to their data or to misuse their accounts (for

Message-Id: 201803271145 Time: 30.03. - 02.04.2018 Affected: Customers of GWDG Impact: Data centre closed and service hotline not available by phone

The data centre of the GWDG is closed from 30.03.2018 to 02.04.2018.

In urgent cases please contact our support staff at support@gwdg.de. Each message is put into our ticket system which will be checked on all days from 30.03.2018 to 02.04.2018.

We kindly ask all users to take this into account.

MessageID: 201803201620 Time: 22.03.2018, 5:00 p.m. to 6:30 p.m. Affected: Trouble Ticket System OTRS Impact: ticket processing possible, OTRS web interface accessable

The maintenance work on the trouble ticket system OTRS of the GWDG has been completed. The system is fully available again.

MessageID: 201803201620 Time: 22.03.2018, 5:00 p.m. to 6:30 p.m. Affected: Trouble Ticket System OTRS Impact: ticket processing delayed, OTRS web interface unaccessable

On 22.03.2018 between 5:00 p.m. and approx. 6:30 p.m. the GWDG trouble ticket system OTRS will be under maintenance. While it still will be possible to send requests as usual to our service hotline at support@gwdg.de, no automatic responses or ticket processing will take place, so some delays may be expected. Additionally the OTRS web interface https://support.gwdg.de will be unavailable during maintenance. In matters of