A main objective of the AG Computings work is to ensure an excellent user experience while working on the systems hosted by the GWDG. For this, there are several resources you can exploit. On these pages you can find all relevant information on using the HPC systems.
For further or more general support requests, please use the support overview page.
Maybe your SCC-related question is also one of the most frequently asked? Check out our FAQ, for the quickest way to help yourself.
In case you did not find your answers in the above documentation, please don’t hesitate to use our ticket system for additional support.
One of the outstanding aspects of the HLRN is the supra-regional, interdisciplinary operating competence network, which supports users during the whole process of the project application, project lifetime, as well as project extension. The competence network consists of experts from different application areas of scientific computing. The GWDG has one local expert advisor as the first point of contact for users on site and seven expert advisors from various fields.
|Jack Ogaja||Local expert advisor|
|Martin Leandro Paleico||Life Science|
|Tim Ehlers||Data Science, Economics|
|Christian Köhler||Physical Chemistry|
|Sebastian Krey||Data Science|
|Jack Ogaja||Fluid Dynamics, Earth System Science|
The users of the DLR system CARO can access the online documentation from the DLR intranet. Support requests are directed to the User-Helpdesk of the DLR with the subject “HPC-CARO: …” and will then be handled by GWDG-colleagues.