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A brief overview of frequently asked questions
Contact our hotline
The user work area and the service hotline is available:
The data center operating is available:
Outside of these times the data center is operated without any operator.
The computer services are operated 24/7. The only exceptions are for necessary maintenance of systems. The time for planned maintenance work is on Thursday 17.00 until 19.00 o’clock. In urgent cases (e.g. critical security updates) this might differ.
Find details of our quality control here.